1.Acceptance of Terms

Welcome to RMS MART SHOP (“Company,” “we,” “us,” “our,” or “Service”). These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and RMS MART SHOP regarding your access to and use of our website, mobile applications, and services located at https://rmsmartshop.com/ (collectively, the “Platform”).

We reserve the right to modify these Terms at any time without prior notice. Your continued use of the Platform following any changes constitutes your acceptance of the new Terms. It is your responsibility to review these Terms periodically.

2.Definitions

For clarity, the following terms have the meanings specified below:

3.User Accounts

Account Creation

To access certain features of the Platform, you may be required to create an account. When creating an account, you agree to:

• Provide accurate, truthful, and complete information
• Maintain the confidentiality of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access
• Be at least 18 years of age (or the age of majority in your jurisdiction)

Account Security

You are solely responsible for maintaining the security of your account credentials. RMS MART SHOP is not liable for any unauthorized access resulting from your failure to protect your password. You agree to:

• Use a strong, unique password
• Never share your credentials with third parties
• Log out after each session, especially on shared devices
• Report suspicious activity immediately

Account Termination

You may request to delete your account at any time by contacting our support team. We may also terminate or suspend your account at our discretion for violations of these Terms.

4.User Responsibilities

As a user of the Platform, you agree to:

• Comply with all applicable laws and regulations
• Provide accurate information in all transactions
• Use the Platform only for lawful purposes
• Respect the intellectual property rights of others
• Not engage in fraudulent or deceptive practices
• Not attempt to gain unauthorized access to the Platform
• Not interfere with the functioning of the Platform
• Not upload malware, viruses, or harmful code
• Not harass, abuse, or threaten other users
• Report any suspicious or illegal activity immediately

5.Products & Services

Product Descriptions

We strive to provide accurate product descriptions, images, and specifications. However, we do not guarantee that descriptions are completely accurate, up-to-date, or free from errors. Product images are for illustrative purposes and may not reflect actual colors or appearance due to screen display variations.

Product Availability

Products are offered on a first-come, first-served basis. We reserve the right to limit quantities, cancel orders, and refuse service to any user. If a product becomes unavailable after you place an order, we will notify you immediately and provide a full refund or alternative options.

Service Level Agreement

We endeavor to provide continuous and uninterrupted service. However, we do not guarantee 100% uptime and are not liable for temporary service disruptions, maintenance, or updates.

Third-Party Services

The Platform may include links to or integrate with third-party services. We are not responsible for the content, functionality, or policies of third-party providers. Use of third-party services is at your own risk.

6.Pricing & Payment

Pricing

All prices are displayed in the currency indicated on the Platform and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or other charges unless explicitly stated.

Payment Methods

We accept various payment methods including credit cards, debit cards, digital wallets, and other methods displayed at checkout. By providing payment information, you authorize us to process the transaction.

Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment processors. We do not store your full credit card information on our servers.

Billing

• You will receive an email confirmation and invoice after each purchase
• Subscription services will renew automatically unless you cancel
• Failed payments may result in suspension of service
• Refunds are processed to the original payment method

Taxes

You are responsible for paying any applicable taxes based on your location. We will collect and remit sales tax where required by law.

7.Delivery & Shipping

Shipping Methods

We offer multiple shipping options at checkout. Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary based on location, carrier capacity, and weather conditions.

Risk of Loss

Risk of loss for shipped products transfers to you upon delivery to your address or the carrier, whichever occurs first. You are responsible for inspecting packages upon receipt.

Shipping Delays

RMS MART SHOP is not liable for shipping delays caused by:

• Carrier delays or service interruptions
• Weather conditions or natural disasters
• Customs or border issues (international orders)
• Incorrect address provided by customer
• Force majeure events

International Shipping

International orders are subject to customs duties, import taxes, and local regulations. The recipient is responsible for any additional charges. We are not liable for delays caused by customs clearance.

Tracking

Tracking information will be provided via email. Responsibility for the package transfers to the carrier upon shipment. Please contact the carrier directly for tracking updates and issues.

8.Returns & Refunds

Return Policy

RMS MART SHOP offers a 30-day money-back guarantee from the date of purchase. To qualify for a return:

• Product must be unused and in original condition with all packaging
• All accessories and documentation must be included
• Return must be initiated within 30 days of purchase
• Product must not show signs of wear or damage

Return Process

1. Contact our support team at info@rmsmartshop.com with your order number
2. Receive return shipping label and instructions
3. Package item securely and ship to the designated return address
4. Item will be inspected upon receipt
5. Refund processed within 5-7 business days of inspection approval

Exceptions to Return Policy

The following items cannot be returned:

• Digital products or downloadable content (non-refundable)
• Customized or personalized items
• Items showing signs of use or damage
• Items purchased more than 30 days ago
• Items without proof of purchase

Refund Processing

• Refunds are processed to the original payment method
• Processing time: 5-7 business days after inspection
• Return shipping costs are the customer’s responsibility unless item is defective
• Refunds are issued as credit to original payment method only

Defective Products

If you receive a defective or damaged product, please notify us within 48 hours with photos. We will replace the item or issue a full refund, including return shipping.

Exchanges

For exchanges, initiate a return and place a new order for the desired item. You will receive a refund of the original purchase (minus shipping if applicable) which can be applied to the new order.

9.Warranties & Disclaimers

Product Warranties

Products are sold “as-is” unless otherwise specified. Some products may come with manufacturer warranties. Please refer to product documentation for warranty details.

Disclaimer of Warranties

No Guarantee of Results

We make no guarantees regarding the performance, results, or outcomes of using our Products or Services. Any results shown are examples only and may not apply to your situation.

Third-Party Content

We are not responsible for third-party content, reviews, or testimonials. Opinions expressed are those of the authors and do not represent RMS MART SHOP.

10.Intellectual Property Rights

Ownership

All content on the Platform, including text, graphics, logos, images, videos, and software, is the exclusive property of RMS MART SHOP or its licensors. This includes but is not limited to:

• Website design and layout
• Product descriptions and marketing materials
• Trademarks and service marks
• Software and code
• Documentation and guides

License Grant

We grant you a limited, non-exclusive, revocable license to access and use the Platform for personal, non-commercial purposes only. You may not:

• Reproduce or copy content without permission
• Modify or create derivative works
• Distribute or sell the Platform or content
• Reverse engineer or decompile software
• Remove copyright or trademark notices

Your Content License

By submitting content to the Platform, you grant RMS MART SHOP a worldwide, perpetual, royalty-free license to use, reproduce, modify, and distribute your content.

11.User-Generated Content

Content Responsibility

You are solely responsible for any content you post, upload, or transmit on the Platform. You represent and warrant that:

• You own or have licensed the content
• Content does not violate third-party rights
• Content is not false, misleading, or defamatory
• Content complies with all laws and regulations

Content Moderation

We reserve the right to review, moderate, edit, or remove user content that violates these Terms or applicable laws. We may do this with or without notice.

Reviews and Ratings

By posting reviews or ratings, you agree that:

• Your review is truthful and based on your actual experience
• You have not received compensation for the review
• You will not post false, defamatory, or harassing reviews
• You will not spam or flood with multiple similar reviews

Removal of Content

We may remove content that violates these Terms without prior notice. Repeated violations may result in account suspension or termination.

12.Prohibited Conduct

You agree not to engage in the following activities:

Illegal Activities

• Violate any applicable laws or regulations
• Engage in fraud, theft, or forgery
• Facilitate illegal transactions or services
• Knowingly transmit unlawful content

Harmful Activities

• Harass, threaten, or abuse other users
• Post hate speech or discriminatory content
• Engage in cyberbullying or harassment
• Distribute malware or harmful code
• Attempt to hack or gain unauthorized access

Deceptive Practices

• Use false or misleading information
• Impersonate another person or entity
• Create fraudulent accounts
• Manipulate reviews or ratings
• Engage in phishing or social engineering

Platform Misuse

• Scrape or crawl the Platform without permission
• Use automated tools to access the Platform
• Attempt to bypass security measures
• Spam or send unsolicited messages
• Interfere with Platform functionality
• Resell or redistribute Platform content

Commercial Misuse

• Use the Platform for unauthorized commercial purposes
• Sell Products in violation of this policy
• Engage in price manipulation or collusion
• Operate unauthorized reseller accounts

13.Limitation of Liability

Cap on Liability

Except where prohibited by law, RMS MART SHOP’s total liability to you for all claims arising out of or relating to these Terms shall not exceed the amount you paid for the Product or Service that gave rise to the claim, or $100 USD, whichever is greater.

Exceptions

This limitation does not apply to:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Gross negligence or willful misconduct
• Liabilities that cannot be limited by law

14.Indemnification

You agree to indemnify, defend, and hold harmless RMS MART SHOP, its officers, directors, employees, agents, and licensors from any claims, damages, losses, or expenses (including attorney’s fees) arising from:

• Your use of the Platform
• Your violation of these Terms
• Your violation of applicable laws
• Content you post or transmit
• Your infringement of intellectual property rights
• Disputes with other users

15.Termination

Termination by You

You may terminate your use of the Platform at any time by deleting your account or ceasing to use the Platform. Upon termination, you remain liable for any outstanding obligations.

Termination by RMS MART SHOP

We may terminate or suspend your account and access to the Platform at our sole discretion, with or without cause, including but not limited to:

• Violation of these Terms
• Illegal or fraudulent activity
• Inactivity for 12 consecutive months
• Payment fraud or chargebacks
• Abusive behavior toward other users or staff
• Suspected hacking or unauthorized access

Effect of Termination

Upon termination, all rights and licenses granted to you under these Terms immediately cease. We may delete your Account data and content without notice. Surviving provisions of these Terms will remain in effect.

16.Dispute Resolution

Informal Resolution

Before filing a formal claim, you agree to contact us at info@rmsmartshop.com to attempt informal resolution within 30 days. Provide a detailed description of your dispute and desired resolution.

Binding Arbitration

If informal resolution fails, any dispute arising from or relating to these Terms shall be resolved by binding arbitration rather than litigation. Arbitration shall be conducted:

• By a neutral arbitrator
• In English language
• Under applicable arbitration rules
• At a location convenient to both parties

Class Action Waiver

You waive the right to participate in class actions or collective proceedings against RMS MART SHOP. All arbitration proceedings must be conducted on an individual basis.

Legal Proceedings Exception

Notwithstanding the above, either party may seek injunctive or equitable relief in court for intellectual property infringement or other irreparable harm.

17.Governing Law

These Terms and all related matters shall be governed by and construed in accordance with the laws of the jurisdiction where RMS MART SHOP is incorporated, without regard to its conflicts of law principles.

For residents of specific jurisdictions, local laws may apply in addition to these Terms. If any provision of these Terms is found to be unenforceable in your jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

18.Changes to Terms

RMS MART SHOP reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Platform. Material changes may be communicated via email or prominent notice on the Platform.

Your continued use of the Platform after changes have been posted constitutes your acceptance of the modified Terms. If you do not agree to the changes, you must stop using the Platform immediately.

We encourage you to review these Terms periodically to stay informed of any updates.

19.Contact Information

For questions, disputes, or concerns regarding these Terms and Conditions, please contact us:

Acknowledgment

By using RMS MART SHOP, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety. If you do not accept these Terms, please do not use the Platform.

These Terms and Conditions constitute the entire agreement between you and RMS MART SHOP regarding the use of the Platform and supersede all prior agreements, understandings, and negotiations.